We <3 Skynet: Or, How We Learned to Stop Worrying and Love the Bot Responses in Our Survey Data
Abstract. A case study in methods reveals a way that false responses to online surveys can be leveraged to add rhetorical value to technical communication research. Serendipitously, we discovered during our study of community commonplaces of weather-forecast discussions that open-ended bot responses contained phrases very close to rhetorical commonplaces generated by humans. Using freely available text-mining tools, technical communication researchers can easily mine false responses for indicators of community beliefs, norms, and values. This LESSONS Report (Limitations, Errors, Surprises, Shortcomings, Opportunities for New Science) exemplifies a surprising situation that could introduce limitations or errors (if unaddressed) but instead is converted to an opportunity to increase the robustness of survey data.